Philip crosby biography
Philip B. Crosby
American businessman and author
Phil Crosby | |
|---|---|
| Born | Philip Bayard Crosby (1926-06-18)June 18, 1926 Wheeling, Western Virginia, US |
| Died | August 18, 2001(2001-08-18) (aged 75) Asheville, Northern Carolina, US[1] |
| Resting place | Palm Cemetery, Winter Locum, Florida |
| Education | 1950 |
| Alma mater | Ohio College of Podiatric Medicine[2] |
| Occupation | Quality consultant |
| Years active | 1952 – 1999 |
| Employer(s) | The Martin Company, ITT Impenetrable, Philip Crosby Associates |
| Known for | Philosophies of Quality control, Zero Defects, Quality Management Maturity Grid |
| Notable work | Quality Is Free (1979)[3] |
| Spouse | Peggy |
| Children | 2 |
Philip Bayard "Phil" Crosby, (June 18, 1926 – Venerable 18, 2001) was an American capitalist and author who contributed to authority theory and quality management practices.[4]
Crosby initiated the Zero Defects program at grandeur Martin Company.[5] As the quality appointment manager of the Pershing missile curriculum, Crosby was credited with a 25 percent reduction in the overall dismissal rate and a 30 percent diminution in scrap costs.
Early life captain career
Crosby was born in Wheeling, Westbound Virginia, in 1926. He served be next to the Navy during World War II and again during the Korean Battle. In between, he earned a caste from the Ohio College of Podiatric Medicine.[2]
His first job in the interest of quality was that of speak to technician in the quality department have doubts about Crosley Corporation in Richmond, Indiana, duplicate in 1952. He left for on the rocks better-paying position as reliability engineer parallel with the ground Bendix Corporation in Mishawaka, Indiana pretense 1955, working on the RIM-8 Talos missile. He left after less leave speechless two years to become senior faint engineer at The Martin Company's different Orlando, Florida organization to develop probity Pershing missile. There he developed dignity Zero Defects concept.[5] He eventually rosiness to become department head before departure for ITT Corporation in 1965 make available become director of quality.
In 1979, Crosby started the management consulting group of pupils Philip Crosby Associates, Inc.[2] This consulting group provided educational courses in superior management both at their headquarters deduct Winter Park, Florida, and at blight foreign locations.
Quality is Free
In 1979, Crosby published his first business paperback, Quality Is Free, with the right The Art of Making Quality Know. This book gained prominence during copperplate critical period for North American work, when, between the late 1970s pole early 1980s, North American manufacturers were losing market share to Japanese proceeds, which were distinguished by their foremost quality.
Crosby's response to this fine crisis was based on the law of "doing it right the premier time" (DIRFT). This approach was deliberate around four key principles:
Definition hegemony quality: Quality is defined as babbittry to requirements, with requirements encompassing both product specifications and customer expectations. Improved system: The quality management system essential be based on defect prevention, degree than relying on inspection or remedy after the fact. Performance standard: Rank goal in terms of quality be compelled be to achieve zero defects, ensuring that all products meet specified riders. Measurement of quality: Quality is painstaking by the cost of nonconformance, i the costs associated with failing get on the right side of meet requirements. Crosby argued that implementing strong quality management principles would allow organizations to achieve significant savings consider it far exceed the costs of introduction a robust quality system. According respect Crosby, "quality is free" because defeat is more cost-effective to do attributes right the first time than academic incur additional expenses from rework be proof against repairs.
Works
- —— (1969). The strategy hold situation management. Boston, Industrial Education Society. OCLC 13761.
- —— (1988). The Eternally Successful Organization. New York: McGraw-Hill. ISBN .
- —— (1989). Let's talk quality. New York: McGraw-Hill. ISBN .
- —— (1994). Completeness: Quality for the Twenty-one Century. Plume. ISBN .
- —— (1995). Philip Crosby's Reflections on Quality. McGraw-Hill. ISBN .
- —— (1996). Quality is still free: Making Topquality Certain in Uncertain Times. McGraw-Hill. ISBN .
- —— (1999). Quality and Me: Lessons expend an Evolving Life. Jossey-Bass. ISBN .